We are looking for aCall Center Manager to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction. The ideal candidate is a professional with proven experience in managing contact center teams,...
Manages the day-to-day operations of the American Hospital Dubai's Medical Imaging - Call Centre Department. Oversees the scheduling of imaging appointments, responds to patient and physician inquiries, coordinates pre-authorisations, and ensures timely communication. Ensures that the call centre team delivers a high standard of service that aligns with American Hospital Dubai’s mission and...
Job Summary (List Format) NOC & Call Center Manager - Lead and manage both 24 7 Network Operations Center (NOC) and customer-facing Call Center operations. - Ensure continuous IT service uptime and high-quality end-user support. - Oversee infrastructure network and cloud monitoring as well as customer service/helpdesk functions. - Define track and report on KPIs such as MTTR SLA uptime Average...
A leading training consultancy in Dubai is seeking a skilled Training Manager for its Arabic call center. The ideal candidate, an Emirati national, will lead the development and delivery of impactful training programs, ensuring that call center agents are equipped with essential skills and knowledge. Responsibilities include identifying training needs, creating curriculum, and coaching staff....
Job Description About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre,...
Call Center Team Leader We are looking for a Call Center Team Leader to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met and maintain a high standard of customer interaction and satisfaction. The ideal candidate is a bilingual (Arabic and English) professional with...
The American University in the Emirates is searching for an excellent Call Center Operator who will address and resolve inquiries complaints and concerns ensuring high levels of satisfaction while maintaining the universitys reputation for excellent service. The role involves actively listening to students empathizing with their challenges and providing timely solutions. Salary Range: AED 4000...
A healthcare organization in the United Arab Emirates is looking for an experienced Call Center Supervisor to oversee operations and manage a team. The ideal candidate will have at least 7 years of experience in call center management and strong leadership skills. Familiarity with call center software and CRM systems is essential. This position offers an opportunity to improve customer service in...
Overview Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness sport and health. By promoting the Healthness lifestyle of exercise a balanced diet and a positive mental approach AI Tracking & Longevity Technogym has rapidly grown into a success story of over 2800 employees at 16 branches expanding to more than 150 countries. It has been selected...
Overview Call Center Agent, with experience, required for an Emergency Road Assistance. Arabic speaking will be an advantage. Email: [email protected] Qualifications - Call Center Agent, with experience, required for an Emergency Road Assistance. - Arabic speaking will be an advantage. Application Email: [email protected] #J-18808-Ljbffr
An educational institution in Dubai is seeking enthusiastic individuals for a customer-oriented role within their call center team. Candidates should have a Bachelor's degree and possess strong active listening and problem-solving skills. The responsibilities include handling inbound and outbound calls, assisting families with school admissions inquiries, and ensuring high customer satisfaction....
Overview Job Description As a Call Center Agent, you will be the first point of contact for our clients, providing excellent customer service and support. Your role is pivotal in creating a positive impression of our company and ensuring customer satisfaction. You will handle a variety of calls, addressing customer inquiries, resolving issues, and providing information about our products and...
Technical Call Center Specialist - Arabic Speaker Location: Dubai, DU, AE Function/Branch: Others Type of contract: Permanent Employee Our Company Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity,...
About the Role: Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management. The ideal candidate will have prior experience in handling community or resident-related inquiries, and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service. This role is perfect...
Requirements - Bachelor s degree in Business Administration, Communication, or related field - 7+ years of experience in call center management - Strong leadership and interpersonal skills - Ability to handle stressful situations calmly - Familiarity with call center software and CRM systems Company Industry - Medical - Medical Devices Department / Functional Area - Helpdesk - Customer...
A recruitment and staffing company in Abu Dhabi is seeking a Call Center Agent to provide exceptional customer service as the first point of contact. The ideal candidate will address customer inquiries, handle complaints, and ensure satisfaction using strong communication skills. This full-time role requires proven experience in customer service and the ability to manage challenging situations...
Oversees the day-to-day operations of the hospital’s call center, ensuring all patient interactions are handled confidentially, efficiently, and in line with hospital standards. Supervises and develops call center staff, monitors service quality, and drives operational performance to meet established targets. Fosters a culture of teamwork and respect for diversity, ensures adherence to hospital...
Training Manager – Arabic Call Center (Emirati National) Full time | Talents of Endearment | United Arab Emirates Posted On 24/01/2026 Job Information Number of Positions 2 Technology Work Experience 4-5 years City Dubai State/Province Dubayy (Dubai) 337-1500 Job Description The Training Manager will lead the design, delivery, and continuous improvement of training programs for...
A leading road assistance service in Dubai is seeking an experienced Call Center Agent. The role involves providing support to customers during emergency situations, requiring excellent communication skills and experience in the call center industry. Fluency in Arabic is an advantage. The position offers a chance to assist customers at critical moments and is pivotal for ensuring their safety on...
Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures. Key Responsibilities - Answer inbound calls from...