Team Leader - Contact Center RAK (Outsource Role) United Arab Emirates Trending Job Description Role: Team Leader Role Purpose: To lead and manage a team of Call Center agents in delivering world class customer service as well as achieving the other KPIs set out by the Senior Management Team. Key Accountabilities of the role Operational readiness - Manage and lead a team of Call Center...
Operations Manager - Contact Center - Real Estate (Bilingual- English/ Arabic) Responsibilities - Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed - Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) - Selecting, training, developing, and...
Job Title:Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)Job DescriptionThe Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.## Essential Functions/Core Responsibilities• Analyze and maintain all Client...
Contact Center Supervisor | Facilities Management | Dubai Looking for a strong Contact Center / Call Center Supervisor with FM helpdesk experience to manage day-to-day contact center operations and ensure SLA compliance. #KeyRequirements: - 5+ years of experience in contact center / help desk environment, ideally within Facilities Management industry - Strong understanding of SLA monitoring,...
A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....
A customer-focused organization in Dubai is seeking a Community Operations Manager to lead and enhance contact center operations. This role requires strong leadership skills and a commitment to delivering excellent customer experiences across various channels. Responsibilities include managing teams, setting strategies, and driving improvements in service quality. The ideal candidate will ensure...
An established industry player is seeking a skilled Contact Center Supervisor to lead a dynamic team focused on community management. This exciting role involves overseeing operations, ensuring high service quality, and engaging with residents effectively. The ideal candidate will possess strong leadership and communication skills, with a proven track record in customer service. Join a vibrant...
Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join to apply for the Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix Essential Functions / Core Responsibilities - Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. - Reports results of evaluations to appropriate...
A leading banking institution in Abu Dhabi is seeking a Contact Center Agent to manage inbound and outbound calls, ensuring compliance with established procedures. The ideal candidate will be bilingual in Arabic and English, skilled in customer interaction, with a strong commitment to meeting sales targets. This role requires working shifts, and the ability to handle customer queries with...
A leading tech company is seeking a Lead Developer with over 8 years of software development experience for building Amazon Connect-based contact center solutions. The ideal candidate will possess strong expertise in AWS services, including Lambda and Lex, and have experience leading technical designs. This position offers a hybrid/remote work model in the UAE. Join us to enhance customer...
Quality Analyst – Contact Center (Emirati National) Full time | Talents of Endearment | United Arab Emirates Posted On 24/01/2026 Job Information Number of Positions 2 Technology Work Experience 2-3 years City Dubai State/Province Dubayy (Dubai) 337-1500 Job Description The Quality Analyst will be responsible for auditing and evaluating the "Elite Customer Service" team’s interactions....
A tech company in Dubai is seeking an experienced Technical Project Manager with expertise in Genesys to oversee complex contact center transformation initiatives. Responsibilities include managing project delivery, coordinating AWS integrations, and leading technical teams. The ideal candidate has proven experience in telecom environments, specifically with Genesys Cloud, and possesses strong...
Overview We are seeking a highly skilled and motivated Product Specialist based in Dubai to join our local team. This individual will collaborate closely with the local team on ground in GCC, and remotely with our Global Teams based out of Mexico to enhance contact center flows through advanced automation and AI-driven solutions. The ideal candidate should possess a strong background in Customer...
Contact Center Operations Manager Team Supervision - Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy. - Provide on‑the‑job training and constructive feedback to assigned team to support their overall development. - Promote the...
A leading facilities management company based in Dubai is seeking a Contact Center Supervisor to oversee daily operations and ensure compliance with service level agreements. The ideal candidate has over 5 years of experience in a contact center or help desk environment, with a strong understanding of SLA monitoring and ticket management. A relevant Bachelor's degree or Diploma is required to...
Team Leader - Contact Center Abu Dhabi (Outsource Role) United Arab Emirates Job Description Role: Team Leader Role Purpose: To lead and manage a team of Call Center agents in delivering world class customer service as well as achieving the other KPIs set out by the Senior Management Team. Key Accountabilities of the role - Operational readiness: Manage and lead a team of Call Center Agents...
Job Title Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Job Description As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer’s experience as they interact with customer service advisors through inbound and outbound calls, email, chat, and social media responses, and compare it...
As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client / s. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice. ESSENTIAL...
A leading technology company in Dubai is seeking an experienced IT Support / System Administrator to oversee system administration for Edge Devices, PBX, and network support across local offices. The successful candidate will have a Bachelor's degree and 3+ years of experience in IT support, with expertise in Cloud solutions and contact center environments. You will play a pivotal role in...
Team Leader/Subject Matter Expert - Contact Center Job Description As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement...