slas jobs in Abu Dhabi
A leading financial institution in the Middle East is looking for a Team Leader in the Contact Centre in Abu Dhabi. You will manage a customer service team, ensuring that service level agreements are met while driving continuous improvement in customer experience. Ideal candidates must have a Bachelor's degree and at least 3 years of relevant experience, along with excellent communication skills...
A leading firm in the UAE is seeking a dedicated Service Desk Engineer to ensure timely incident resolution and provide solution-based support for technical requests. The ideal candidate should possess a Bachelor's degree in Computer Science or related field and have 3-5 years of IT service or technical support experience. Familiarity with ITIL principles and ITSM tools is essential. This...
Team Supervision - Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy. - Provide on‑the‑job training and constructive feedback to the assigned team to support their overall development. - Promote the organisation’s values and ethics in...
Job Description JOB PURPOSE: This role is primarily responsible for processing the following category of loans and related transactions : - Conventional Loans- Corporate loans such as Syndicated and Bilateral. - Islamic facilities such as Murabaha and Ijarah. In addition to disbursals, the role involves processing of loan amendment activities such as - change of pricing, tenor, repayment...
The Senior Manager – FMCC oversees the full operational delivery and leadership of a large Airport’s Facilities Management Control Centre. This position manages real-time monitoring, incident management, helpdesk operations, work scheduling, stakeholder communication, and data analytics to maintain safe, reliable, and efficient airport operations. The role ensures continuous system monitoring,...
Governance Manager Core Roles & Responsibilities 1. Governance Framework Development - Develop and implement governance policies, procedures, and frameworks aligned with company strategy and regulatory requirements. - Ensure compliance with ISO standards (e.g., ISO 41001 for Facility Management, ISO 9001 for Quality, ISO 45001 for Health & Safety). - Establish clear lines of authority,...
Team Leader - Contact Center RAK (Outsource Role) United Arab Emirates Trending Job Description Role: Team Leader Role Purpose: To lead and manage a team of Call Center agents in delivering world class customer service as well as achieving the other KPIs set out by the Senior Management Team. Key Accountabilities of the role Operational readiness - Manage and lead a team of Call Center...
Join to apply for the Senior Security Analyst (UAE National) role at Help AG, an e& enterprise company Help AG is looking for a talented and enthusiastic Emirati national to join our Security Operations Centre (SOC) team as a Senior Security Analyst. The Senior Security Analyst will be responsible for monitoring multiple security technologies and events using the Security Information Event...
Help AG is looking for a talented and enthusiastic Emirati nationalto join our Security Operations Centre (SOC) team as aSenior Security Analyst. The Senior Security Analyst will be responsible for monitoring multiple security technologies and events using the Security Information Event Management (SIEM) tool in order to detect and identify IT security related incidents. This role requires: - 4...
FSTD Support Engineer I page is loaded## FSTD Support Engineer Ilocations: Abu Dhabitime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 31, 2025 (30+ days left to apply)job requisition id: 116839About This Role Duties & Responsibilities Support the Flight Simulator Training Devices and Cabin Crew Training Devices: Attend maintenance calls, device setup, conversions...
IT ATM Test Engineer – ATM and Cards Support Responsibilities - Responsible for SLA management and KPI - Follow up with vendors and external partners on the issues and resolutions - Coordinating and assisting internal teams for hardening / patching upgrade and schedule maintenance - Troubleshooting critical issues and communicating all customer impacted issues to line manager and concern...
Account Manager - Emirati Talent CNS (Computer Network Systems) is a technology company in the Middle East with over 30 years of successful achievements and long‑term partnerships with distinct customers across the region. As an IT distributor, we specialize in Banking & Financial Services, Insurance, Technology Enablement, IT Outsourcing, Cybersecurity, Digital Infrastructure, Hybrid Cloud,...
About AWS Infrastructure Services AWS Infrastructure Services owns the design, planning, delivery and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power and cooling equipment that ensure our customers have continual access to the innovations they rely on. We tackle the most challenging problems with thousands of...
Description Role : Operations Officer - Retail Finance Location : Abu Dhabi Role Purpose: Training and Managing offshore/Onshore Operations in processing of account transactions financing payments financing account maintenance in accordance with agreed time standards authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of...
DUTIES & RESPONSIBILITIES Strategic Account Management & Business Development - Build and maintain long-term relationships with key clients across Abu Dhabi acting as a trusted advisor and business partner. - Drive business growth by identifying and developing new accounts nurturing existing relationships and expanding CNSs footprint across assigned sectors. - Develop and maintain a clear...
JOB PURPOSE Responsible for handling a team of CSR’s providing 24/7 customer support to the existing customers/ new prospects, monitor adherence to SLA, display right standards of customer satisfaction practices by staying focused on productivity of CSR’s through customer service and up selling. Strong comprehension skills and solutions focused to provide intensive coaching to new staff on...
A leading financial institution in the Middle East is looking for a Team Leader in the Contact Centre in Abu Dhabi. You will manage a customer service team, ensuring that service level agreements are met while driving continuous improvement in customer experience. Ideal candidates must have a Bachelor's degree and at least 3 years of relevant experience, along with excellent communication skills...
Join to apply for the Manager- CCS - Centers role at First Abu Dhabi Bank (FAB) 1 year ago Be among the first 25 applicants Join to apply for the Manager- CCS - Centers role at First Abu Dhabi Bank (FAB) Get AI-powered advice on this job and more exclusive features. Company Description Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is...
Job Description To support Relationship Management Teams by providing Counter client services and support to their clientele allowing them to focus on business growth and building new relationships for the bank. Key Accountabilities - Follow all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent...
Overview Senior Analyst- Reporting & Business Insights at First Abu Dhabi Bank (FAB). Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. We focus on creating value for employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your...